Terms of service

Effective Date: 19 May 2026

Welcome to Chai Rasta. By accessing or using this website, placing an order, submitting enquiries, or interacting with our services, you agree to comply with and be bound by the following Terms & Conditions.

Please read these terms carefully before using the website.

1. General

This website is owned and operated by Chai Rasta / Aspirational Foods Private Limited.

The terms “Company”, “we”, “our”, and “us” refer to Chai Rasta. The terms “user”, “customer”, “you”, and “your” refer to any person accessing or using the website or services.

Chai Rasta reserves the right to modify, update, or discontinue any part of the website, products, services, or policies at any time without prior notice.

2. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into binding agreements
  • The information provided by you is accurate and complete
  • You will use the website only for lawful purposes

3. Products & Services

Chai Rasta strives to ensure accurate product descriptions, pricing, and availability. However:

  • Product images are for illustrative purposes only
  • Availability may vary by location or stock
  • Prices are subject to change without prior notice

We reserve the right to:

  • Refuse or cancel orders
  • Limit quantities
  • Discontinue products or services

4. Payments

  • All payments must be completed through approved online payment methods
  • Cash on Delivery (COD) is not available
  • Chai Rasta shall not be responsible for payment failures caused by banks, gateways, or third-party providers

In case of failed transactions where payment is debited, refunds shall be processed as per banking/payment gateway timelines.

5. Shipping & Delivery

Shipping and delivery timelines are estimates and may vary due to operational or logistical factors.

Customers are responsible for providing accurate shipping details.

For complete details, please refer to our Shipping & Delivery Policy.

6. Returns, Refunds & Replacements

Due to the nature of food and beverage products:

  • Replacement or refund requests are accepted only with sufficient unpacking video evidence
  • Claims must comply with our Returns & Refund Policy
  • Chai Rasta reserves the right to reject claims with insufficient proof or policy violations

7. Franchise & Business Enquiries

Submission of franchise, partnership, dealership, or collaboration enquiries does not guarantee approval or business association.

Chai Rasta reserves the sole right to:

  • Approve or reject applications
  • Modify business models, investment structures, or eligibility criteria
  • Terminate discussions at any stage without obligation

Any projections, earnings examples, or business discussions are indicative and not guaranteed.

8. Intellectual Property

All content on this website including:

  • Logos
  • Brand names
  • Text
  • Images
  • Graphics
  • Videos
  • Designs

are the intellectual property of Chai Rasta unless otherwise stated.

Unauthorized reproduction, distribution, or use is strictly prohibited.

9. Website Usage Restrictions

Users shall not:

  • Use the website for unlawful purposes
  • Attempt unauthorized access to systems or data
  • Introduce malicious software or harmful content
  • Misrepresent identity or affiliation
  • Copy or exploit website content commercially without permission

10. Third-Party Links & Services

The website may contain links to third-party websites or services.

Chai Rasta is not responsible for:

  • Third-party content
  • Policies
  • Transactions
  • Availability or security

Users access third-party platforms at their own risk.

11. Limitation of Liability

To the maximum extent permitted by law, Chai Rasta shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits or business
  • Delivery delays
  • Technical interruptions
  • Third-party service failures
  • Website downtime or inaccuracies

Use of the website and services is at the user’s own risk.

12. Indemnification

Users agree to indemnify and hold harmless Chai Rasta, its directors, employees, affiliates, and partners against any claims, liabilities, damages, or expenses arising from:

  • Violation of these Terms
  • Misuse of the website
  • Fraudulent or unlawful activity